Refund & Cancellation Policy

Last updated: September 16, 2026

This policy explains how cancellations and refunds work for Closesy subscriptions, operated by High Response Strategy (OPC) Private Limited. Please read it before subscribing.

1. No Free Trial — Payment Required at Signup

Closesy does not offer a free trial. When you create an account, you choose a plan and complete payment before the account is activated.

2. No Refunds

All subscription payments and AI credit purchases are non-refundable, including but not limited to:

Monthly or annual subscription charges, once billed.
Partial-month or partial-year use — we do not provide prorated refunds if you cancel partway through a billing period.
Unused AI credits.
Downgrades to a lower-priced plan mid-cycle.

By subscribing, you acknowledge and accept this no-refund policy.

3. Cancellation

You can cancel your subscription at any time from your account's Billing settings, or by emailing support@closesy.com. When you cancel:

You keep access to your paid plan's features until the end of your current billing period.
Your subscription will not renew or be charged again after that.
No refund is issued for the remaining, already-paid portion of the current period (see Section 2).

4. Billing Errors

If you believe you were charged incorrectly (e.g. a duplicate charge or a technical billing error on our end), contact us within 7 days of the charge at support@closesy.com with your account details. We'll investigate and correct genuine billing errors at our discretion — this is separate from, and not a general exception to, the no-refund policy above.

5. Account Termination by Us

If we suspend or terminate your account for violating our Terms & Conditions or WhatsApp's messaging policies, no refund is due for the remaining subscription period.

6. Contact Us

Questions about billing, cancellation, or this policy? Reach us at support@closesy.com or +91 73056 18850.