Terms & Conditions

Last updated: September 16, 2026

These Terms & Conditions ("Terms") govern your access to and use of closesy.com and the Closesy WhatsApp Campaign CRM platform (the "Service"), operated by High Response Strategy (OPC) Private Limited ("Company", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. The Service

Closesy is a SaaS platform that lets businesses run WhatsApp campaigns, automated conversation workflows, an AI-assisted sales/booking layer, a sales pipeline, and invoicing, built on the Meta WhatsApp Business Cloud API. Features available to you depend on your subscription plan.

2. Eligibility & Account Registration

You must be at least 18 years old and able to form a binding contract to use the Service.
You're responsible for the accuracy of the information you provide and for keeping your login credentials confidential.
You're responsible for all activity that happens under your account, including actions taken by team members you invite.

3. Your Responsibilities

You agree to use the Service only for lawful purposes, and specifically agree that you will:

Comply with Meta's WhatsApp Business Messaging Policy and all applicable messaging/consent laws (including obtaining proper opt-in from anyone you message).
Not use the Service to send spam, unsolicited bulk messages, or content that is illegal, fraudulent, deceptive, or infringes anyone's rights.
Not attempt to reverse-engineer, resell, or interfere with the Service's normal operation.
Be solely responsible for the content of the messages, workflows, and AI configurations you create and send through the Service.

We reserve the right to suspend or terminate accounts that violate WhatsApp's policies or these Terms, including where Meta itself restricts a connected WhatsApp Business number due to policy violations outside our control.

4. Subscriptions & Billing

Closesy does not offer a free trial. Pricing and plan features are shown on our Pricing page and may change from time to time; changes won't retroactively affect a billing period you've already paid for.
You choose a plan and complete payment as part of creating your account, before the account is activated.
Paid subscriptions are billed in advance on a recurring basis (monthly or annual, as selected) via our payment partners, Razorpay (India, INR) or Stripe (international, USD).
See our Refund & Cancellation Policy for cancellation and refund terms.

5. AI-Generated Content

The Service includes AI-generated replies, sales conversations, and summaries powered by third-party AI models. While we've built safeguards around these features, AI-generated output can occasionally be inaccurate — you're responsible for reviewing how you configure these features and for the content they send on your behalf to your Contacts.

6. Your Data

You retain ownership of your Contacts' data and the content you create in the Service. You're responsible for having the right to collect and process that data, and for complying with applicable data protection and messaging-consent laws in the territories you operate in. See our Privacy Policy for how we handle data.

7. Intellectual Property

The Service, its software, design, and branding are owned by High Response Strategy (OPC) Private Limited. These Terms don't grant you any ownership rights in the Service itself — only a right to use it under a valid subscription.

8. Service Availability

We aim to keep the Service reliably available but don't guarantee uninterrupted uptime. The Service also depends on third-party providers (Meta's WhatsApp Cloud API, OpenAI, Razorpay, hosting infrastructure) — we're not liable for outages or limitations caused by those providers.

9. Limitation of Liability

To the maximum extent permitted by law, High Response Strategy (OPC) Private Limited will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of profits, data, or business opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months preceding the claim.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these Terms, WhatsApp's policies, or applicable law, with notice where reasonably possible.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after an update means you accept the revised Terms.

13. Contact Us

High Response Strategy (OPC) Private Limited
715-A, 7th Floor, Spencer Plaza, Mount Road, Anna Salai, Chennai — 600002, Tamil Nadu, India
Email: support@closesy.com
Phone: +91 73056 18850